AMD’s Radeon RX 7900 XTX reference graphics cards have allegedly run out of stock as the company tries to meet RMA orders for the overheated cards.
AMD has no more Radeon RX 7900 XTX graphics cards left to meet RMA demands for overheating cards
This is the third report of AMD Radeon RX 7900 XTX reference graphics card issues reported by Igors Lab. The latest information indicates that AMD has run out of stock of Radeon RX 7900 XTX graphics cards, otherwise known as the MBA (Made by AMD) variant. These graphics cards have a fundamental defect in the thermal solution that causes them to overheat and this has already been confirmed by AMD themselves.
In emails from various board partners, buyers who have placed an RMA order for reference Radeon RX 7900 XTX graphics cards are said to wait at least two weeks before their cards are replaced. All expenses will be covered by AMD itself, but AMD states that due to a shortage of cards, it may take longer than usual.
Below is the machine-translated version of two emails from the company to the customer. (Credits: Igors Lab):
Email number 1
(AMD) Dear Sir, Thank you for your reply and sending the files. Please let us know if you would like a refund or replacement. please note. It may take up to 2 weeks for a replacement to be sent. If you decide to request a refund, you should know. AMD does not provide shipping labels for returning the card, so you must bear these costs yourself. For further questions I will remain at your disposal. Kind regards to your AMD customer service
Email number 2
Thank you for your patience.
We understand that you would like a replacement for your RX 7900 XTX. It is important to know that at the moment we cannot exchange your card as we do not have stock in our warehouse. We can begin the process once stock is replenished, but at this time we do not have an estimated restock date. If you would prefer a refund instead. We can process this refund immediately and will provide you with a return label. So you can return the card to our warehouse.
If you would like to await an RMA, please provide the following information.
- The maximum junction temperature and the normal GPLI temperature at that time.
- How long did it take. Until this temperature is reached, • What app (game/benchmark/stress test) were you using when you noticed these temperatures?
Let us know how you want to proceed. For further questions I will remain at your disposal. Best Regards
Your AMD customer service
But in the most recent email, AMD appears to have retracted its two-week statement and has now included an “unknown period” that indicates several things. It looks like AMD may be getting a lot of RMA orders for the Radeon RX 7900 XTX reference graphics card or the initial supply wasn’t as great as previously reported and has already dried up. It may also be possible that the total number of graphics cards affected by the thermal design defect is much greater than previously expected. We’ve already heard of thousands of reference models purporting to relate to the problem.