AMD Radeon RX 7900 XTX temperature issues continue to rise and PowerColor measures to help consumers

Recently, a Reddit user posted that the AMD Radeon RX 7900 XTX reference graphics card was hitting 110C Junction temps while playing the new Modern Warfare II. However, when contacting AMD to request an RMA, it was denied, with the company stating “Temperatures are normal. If there is any problem, please, contact us again.” Another user placed a successful order but the previously opened refund was denied. The company has since received a bit of a backlash for the issue, especially with the growing number of issues arising.

More high temperature cases continue to crop up on AMD Radeon RX 7900 XTX graphics cards, with companies like PowerColor stepping up to help consumers.

Prior to this new AMD development, NVIDIA received backlash due to overheating and melting of the 12VHPWR connectors on its flagship NVIDIA GeForce RTX 4090 GPU, which had more than thirty individual reported instances of issues occurring after the graphics card’s launch.

What’s unique about AMD’s situation is that it currently affects the reference and AMD’s Radeon RX 7900 series of GPUs. It covers any cards sold by AMD partners or the company but does not cover GPUs specifically designed using the same graphics architecture. Few coolers or mounting designs are expected to be defective as shown by De8auer in the video below:

Three years ago, AMD published an article on the company’s blog titled “AMD Radeon Community Update: More Control over GPU Power and Performance, Improved Thermal Monitoring, Maximum Performance.” When discussing junction temperatures in the AMD Radeon VII GPU Enhanced Thermal Monitoring, they posted this statement:

…instead of setting a mild, “worst-case” throttling to the death of the entirety, Radeon TM RX 5700 GPUs will continue to opportunistically and forcefully increase the clocks until any of the many available sensors reach their “hotspot” or “crossover” temperature 110 degrees Celsius. It is expected to operate at up to 110°C during typical gaming use and within specifications. This allows the Radeon TM RX 5700 GPUs to deliver significantly higher performance and clocks out of the box, while still maintaining the audio and reliability goals.

One of the AMD Radeon RX 7900 XTX’s lead technical engineers, “Kevin” stated that as of yesterday, the company is aware of the hotspot issue and is actively investigating and developing a plan of action to “recompile serials and total numbers.” He further explains that the current overseas COVID situation is slowing the process but agrees that a mechanical issue would fall under creating and fulfilling an RMA for consumers. However, they also look into firmware updates to fix isolated incidents where a software fix is ​​necessary rather than a hardware replacement. “Kevin” also discusses edge heating, the temperature near the silicon edge on the GPU, stating that edge temperatures of 90 degrees are not normal, but edge temperatures of 70 degrees are nominal.

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Reddit user and PowerColor representative on the platform, “PowerColorSteven,” is doing his part to help consumers with this current issue about AMD Radeon RX 7900 XTX graphics cards. For those who may not remember Stephen, in this article we mentioned that the company had an earlier issue where AMD RX 6700 XT series GPUs were shipping with their thermal pad covers still attached, which, at the time, would cause high temperatures from Photographers card. The sales rep has been monitoring this issue closely for the past couple of days and recently posted this as a pinned thread on Reddit:

Uh…just adding this here in case no one has seen my other posts.

If you are dealing with a 110c problem and no one else is helping you with the problem. No matter which (AIB I bought this from) I bought it from. Send me an email or DM (because my emails aren’t working properly today) (also, please don’t use chat, that shit isn’t working right). I’m compiling a list of my AMD contacts on how many issues we’re seeing. They asked if the number of users was few. I told her more than a handful, so now I need to show some kind of support for my chubby mouth. Send me the serial numbers. I am emailing the AMD guys with the number of units affected. powercolor. sapphire. GB. AMD Direct. whatever. Send me the serial numbers. Hopefully AMD gets some news for all of us, but regardless, when I hear something substantial I’ll do a post to provide some level of guidance on how to do this.

– User “PowerColorSteven”, aka “salesperson or something” on Reddit

However, it is difficult to know which companies accept and fulfill the RMA, as the number of recorded cases stated that some were allowed while others were denied, even when it is the same manufacturer. Several other theories about the problem also emerge, from uneven cold plates to using a graphite heat pad to fix the problem. With the number of cases rising during the initial reports, it is not recommended to mitigate the issue but to wait until an official statement or acceptance of a chain-level RMA by AMD is allowed.

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News sources: Tom’s Hardware, Reddit (AMD), AMD blog, Reddit (PowerColor)

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