AMD is responding to Radeon RX 7900 XTX thermal issues, asking users to contact support

AMD has finally provided a response regarding reported thermal throttling and overheating issues for the Radeon RX 7900 XTX graphics card.

AMD is asking users to contact its support team if they are experiencing overheating or thermal throttling issues with the Radeon RX 7900 XTX

Earlier this week, we reported that a few users were experiencing issues with Radeon RX 7900 XTX graphics cards, the MBA or reference model in particular. The issues were mostly with the graphics card overheating and thermal throttling of lower clock speeds, resulting in less than desired performance in games.

Since our report, several users have emerged experiencing the same issues with their AMD Radeon RX 7900 XTX reference graphics cards. AMD had previously refused to provide an RMA to the user experiencing the issue, stating that a card reaching 110C crossover temperature was within normal specifications, but what was abnormal was the reduced performance that was a result of those high temperatures.

PowerColor stepped in a few days ago to help consumers who purchased an AMD Radeon RX 7900 XTX reference graphics card and asked them to provide data about the card. Now it seems that AMD is also listening to customers and has given us the following statement on the matter

“We are aware that a limited number of users are experiencing unexpected thermal throttling on AMD Radeon RX 7900 XTX graphics cards (AMD reference models). Users experiencing unexpected thermal throttling on the AMD Radeon RX 7900 XTX should contact AMD Support.”

Another user on Reddit stated that AMD was offering a Radeon RX 7900 XTX refund and not a replacement unit since the MBA variant likely has limited quantities. It also depends on the region as some get more reference models than others. For example, China obtained significantly fewer reference variants than the rest of the world. Now we have yet to see what the outcome is after consumers contact customer support but it is good to see that AMD is acknowledging the issue and helping users who are facing this problem. We will keep you posted once we have more information on this matter.

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