AMD dismisses Radeon RX 7900 XTX RMA hitting 110 junction temps, says ‘temperatures are normal’

AMD has reportedly denied an RMA request for a Radeon RX 7900 XTX graphics card that reached temperatures of up to 110 degrees Celsius.

AMD Radeon RX 7900 XTX up to 110C Junction Temps & Downclocks, user asks for RMA, red team refuses and tells it’s normal

It’s been a few weeks since the launch of the AMD Radeon RX 7900 series and most users are finally getting their cards in their hands after a long wait. However, there have recently been reports of high temperatures (both benchmark and cross) on the reference MBA design. One such issue has now been reported by a Reddit user who purchased the reference version of the card but whose card does not appear to be working as intended.

Redditor, u/nero1338, posted a few days ago in the r/AMDHelp subreddit that a reference Radeon RX 7900 XTX graphics card was hitting 110C Junction temperatures while playing Modern Warfare II. He states his fans are firing at up to 100% and despite reinstalling the latest drivers and manually setting the case fan speeds to 100%, nothing seems to have worked for him. The Redditor submitted an RMA request directly to AMD but was denied.

AMD Radeon RX 7900 XTX up to 110C Junction Temps (Image credits: u/Nero1338):

He states that its RMA application for an AMD Radeon RX 7900 XTX Reference ‘MBA’ graphics card has been denied and AMD states that 110C Junction temperatures are a normal specification for the graphics card. However, the abnormal thing is the fact that the graphics card is underclocking due to overheating and causing performance loss. Here is what he says:

Hello all,

As we know so far, several people are having issues with the 7900xtx referrer cards, hitting 110 Junction Temps, 100% fan speed and still losing performance due to underclocking.

I just received the response to my RMA request:

—————————————

Thank you for your email.

The temperatures are normal. If you have any problem please, contact us again.

Thank you for contacting AMD.

via r/AMD Subreddit

Another user also responded and mentioned that AMD allowed them to order an RMA but couldn’t return it for a refund if the box was opened. Now on to the overheating issue, this seems to be only a major issue with AMD’s “MBA” reference design which the red team spared no time during their presentation on how cool it is and how easy it is for users to upgrade to the right time. Compared to NVIDIA’s new RTX 40 series cards.

All MBA builds can hit a hotspot temperature of 110°C which appears to be the limit before the card speed drops to a lower speed and results in lower performance. None of the custom builds have this overheating problem because they use proper 3- to 3.5-slot coolers and custom PCB designs.

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However, we can’t completely blame the cooler for this issue as it was discovered by Der8auer who did some investigation into this issue that another user had. It seems to be a big problem with the pressure of the mount and the quality of the thermal paste and thermal pads that the cards use. Once new cards have been applied and the card installed again, overheating issues are eliminated. But it’s still something that AMD shouldn’t ignore and it’s not something users should sort out on their own. It’s possible that a few early batches of the Radeon RX 7900 XTX and RX 7900 XT graphics cards were affected by this issue but AMD should at least acknowledge RMA for it.

Is it okay for a GPU manufacturer to refuse RMA if overheating results in lower performance (throttling/underclocking)?

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