You’ve finished setting up your new Amazon Echo and can’t wait to issue your first voice commands to Alexa, Amazon’s voice control system. But what if it doesn’t work? You speak into the void and nothing happens. Alex? ?
what is going on? Is it a bad Wi-Fi connection or no connection at all? Or even more frustrating, what if the device keeps disconnecting and reconnecting? Before you can use your Echo reliably, you must resolve your connection issues.
On the bottom of the Echo, there’s a power LED that acts as a Wi-Fi indicator. If the light is white, it is connected, and if it is orange, there is no Wi-Fi connection.
Echo devices with screens are similar: white light – good, orange light – no connection.
Seeing orange so often can be depressing, and soon everything orange in your life will feel like a trigger.
But don’t worry, as connectivity issues are common with these devices. Due to the common nature of these problems, there are many solutions. Here are some helpful tips for troubleshooting Echo connection issues.
Why does my Echo keep losing connection?
There may be a number of reasons why your Echo may lose its connection, the most common being Wi-Fi. This is the easiest problem to solve and will be covered in the next paragraph. If that doesn’t work, work your way down the list until the problem is resolved. If the connection doesn’t come back at all, you may need a new Echo.
Before the Echo device takes all the responsibility, you should check your other devices (phone, tablet, smart TV, computer) to see if they are well connected.
If not, the problem may be with your Wi-Fi and not with the Echo, in which case you should focus on fixing your Internet connection. Usually, simply restarting the cable modem or router is enough to resolve connection issues, but sometimes it is necessary to contact your ISP.
Restart your Amazon Echo
Are you sure everything is fine with your network access? If this is the case, the Echo may not be connected. We recommend that you start with a reliable fix for your electronics: a reboot.
Turn off your Echo device. Do the same for your modem and router, and turn off Wi-Fi on all connected devices.
Wait about 30 seconds, and then turn the router back on. Turn on the Echo device so that it is the first to reconnect to Wi-Fi. Then turn on Wi-Fi on other devices.
If there is still no connection, you may have to contact your Internet Service Provider for technical support.
Your router probably uses both the security protocols WPA (Wi-Fi Protected Access) and WPA2 (Wi-Fi Protected Access II). Try switching the security protocol to one of them.
reposition your echo
Keep your Echo and your router as far away as possible from any electronic devices in your home that might be blocking the signal.
Believe it or not, baby monitors and microwave ovens can seriously interfere with your Wi-Fi. Even a dishwasher, air conditioning vent, or stereo can cause minor problems.
Remember that router signals travel horizontally downward from the source, so move the Echo and router as high as possible. It would be perfect to place them high up in your home.
It also makes it easier to use the Echo from all over your home. Also, try to keep the Echo at least 8 inches away from walls, as this can weaken the signal and cause difficulties when trying to use voice activation.
Watch out for Wi-Fi overcrowding
If you have a large number of devices connecting to your network, your Wi-Fi may not be able to keep up. Alleviate this congestion by turning off Wi-Fi on devices you’re not currently using.
Check Wi-Fi frequency
Amazon Echo can only connect to dual-band Wi-Fi (2.4 GHz/5 GHz) networks using the 802.11a/b/g/n standards. Peer-to-peer networks or hotspots cannot operate on these frequency bands and standards.
Your smart devices tend to default to the 2.4GHz channel. Some of them don’t even support 5GHz channels, which would make 2.4GHz too busy. That’s probably a good thing, since it takes the load off 5GHz.
You can connect your Echo to 5GHz using the Alexa app on your phone or tablet. This way, you’ll reduce interference from other devices while increasing your connection and range.
Choosing the right channel should be up to you though, as both options have their own advantages. 5GHz promises a stronger and more stable connection (if the Echo is close enough to the router, of course). However, for devices separated from the router by walls or other obstructions, 2.4 GHz performs better.
reset your echo
If nothing else helps, a factory reset and starting from scratch will most likely do the trick.
To perform a reset on first-generation Echo and Echo Dot devices, you’ll need a small tool: a paper clip, earring, needle, or very thin scissors.
Find the small hole on the bottom of the device, insert the tool, and press the reset button. Hold it down until the light ring turns on and off again. When the ring light turns orange, your device will enter setup mode. You can then open the Alexa app on your phone and start the setup process all over again.
Here’s what you need to do to reset your second-generation Echo and Echo Dot: Press and hold the Mic Off and Volume Down buttons simultaneously for about 20 seconds until the light ring turns orange and then blue.
After that, it’s the same as the first-gen device: the light ring will turn off and on again, then turn orange, and the device is ready to be set up via the Alexa app.
Contact Amazon Customer Support
If none of these tricks seem to be working and the Wi-Fi connection is fine, there must be something tricky with the hardware. Don’t hesitate to contact Amazon customer service.
As with any other customer service, they may test your patience by politely asking you to repeat any steps you have taken. On the plus side, your journey will likely end with this step, as they’ll be able to assist you — even if it means sending you another Echo.
If you own an Amazon Echo, you’ll often find new features and even some Easter eggs. Check out these TechJunkie articles:
Are you having connectivity issues with your Echo? How did you solve this problem? Let us know in the comments below!